Frequently Asked Questions (FAQs)
1. How can I contact The Beauty Store? You can reach our Customer Service Team by emailing customer.services@thebeautystore.com. Please include your order reference if your query relates to an existing order. We aim to respond to all customer queries within one working day.
2. What is your returns policy? We offer a 60-day return policy for your peace of mind. If your purchase was made within the last 60 days, you can return it for a refund. To be eligible, items must be unopened, unused, and in their original, re-saleable condition, including all tamper-resistant seals, packaging, and cellophane intact. For detailed information, please visit our Returns & Refunds page.
3. How do I return a faulty, incorrect, or damaged item? In the rare event that you receive a defective, incorrect, or damaged item (that wasn't advertised as such), please email customer.services@thebeautystore.com and request a Royal Mail Tracked Returns Label. Once you receive it, please print and attach the label to your package and drop it off at your local post office. To help us process claims for damages, we may request photographic evidence. For detailed information, please visit our Returns & Refunds page.
4. Are delivery charges refundable? Unless the item(s) is found faulty, delivery charges are non-refundable. The return shipping cost will be deducted from the total amount of the refund. For detailed information, please visit our Returns & Refunds page.
5. How long does it take to process a refund? Once we receive and inspect your return, we'll send you an email to confirm its arrival. If your refund is approved, a credit will be automatically applied to your credit card or original method of payment within 10 working days of receiving your returned item(s). For detailed information, please visit our Returns & Refunds page.
6. Do you offer exchanges? Unfortunately, we are unable to offer exchanges for unwanted items. If you have received a damaged, incorrect, faulty, or otherwise unsatisfactory item(s), please follow our returns policy. For detailed information, please visit our Returns & Refunds page.
7. Can I cancel my order? If you wish to cancel your order, please notify The Beauty Store by email at customer.services@thebeautystore.com within 1 hour of making your order. Please include your name, order number, reason for cancellation, and payment method. Please allow up to 10 working days for the refund to appear in your account starting from the day your cancellation was accepted. For detailed information, please visit our Returns & Refunds page.
8. What payment methods do you accept? We accept a variety of payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
9. Do you ship internationally? Yes, we offer international shipping to various countries. Delivery charges and times vary depending on the destination. For detailed information, please visit our Delivery Information page.
10. How can I track my order? Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your delivery.
11. Do you offer student discounts? Yes, we offer discounts for students, 16-26-year-olds, and apprentices. For more information, please visit our Student, 16-26 Year Old & Apprentice Discount page.
12. How can I stay updated on your latest offers and products? You can stay updated by subscribing to our newsletter and following us on Facebook, Instagram, and Twitter. We regularly share updates on new products, special offers, and beauty tips.
If you have any other questions or need further assistance, please don't hesitate to contact us at customer.services@thebeautystore.com.
Thank you for choosing The Beauty Store!
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